GENERAL TERMS AND CONDITIONS - OBJECT
YES CAR Hire -Powered by Auto Rent VI, aluguer, compra e venda de viaturas, lda., identified as the lessor in the conditions of this contract (hereinafter only contract) to the customer identified in the first clause of special conditions (hereinafter called the lessee), with the following terms and conditions.
- DELIVERY AND RETURN OF VEHICLE
- The lessee declares that the vehicle was received in proper conditions of use and cleaning, with accessories and documents, mentioned in the contract and the enclosed verification documents (Rental Agreement/Damage Report, DUA and Insurance) designated «check out», pledging to return it in the same condition, which was received, at the place and date designed in the contract.
- In case the vehicle is used in violation of the contract, the lessor may terminate the contract, with mandatory return of the vehicle by the lessee at the indicated location, otherwise and by the law, the vehicle will be removed from the lessee at this expense.
- If the lessee wishes to extend the rental period, must go to one of the lessor premises to celebrate new contract, subject to approval.
- The lessor is not liable to the lessee or any passenger for loss or damage to property left in the vehicle either during the rental period or after it.
- VEHICLE USE
- The lessee agrees not to use the vehicle to transport passengers or goods in violation with the law (example of violation of the law: Ubers, taxis, transfers company, travel agency, paragliding school, wedding venues company… etc). As for paid transport of passengers or goods, in sublease, loan or transfers without prior permission of the lessor!
- The lessee must take care of the vehicle, ensuring that it is properly locked in a secure location when not in use, refuelling it with proper fuel, as well as connecting and using with diligence any security device installed on the vehicle.
- The lessee agrees not to use the vehicle in the following situations:
- To transport passengers or goods in violation with the law;
- For Sporting events or training, whether they are official or not;
- By any person who is under the influence of alcohol, drugs or any other substance which directly or indirectly reduces their perception and responsiveness;
- By persons holding a driving license for less than a year, and people who are not authorized drivers (not identified in the contract);
- Out of the Portuguese territory, unless with specific permission from the lessor;
- For placement of any advertising endorsements, political or commercial or other equivalent, without prior written permission of the lessor;
- For paid transport of passenger or goods, in sublease, loan or transfer without prior permission of the lessor.
- The lessee can return the car dirty, however in case of extreme dirty will be charged extra Professional cleaning between 35€ na 99€.
- VEHICLE MAINTANCE AND REPAIR
In case the vehicle suffers some damage, repairs can only be made by prior arrangement with the lessor.
- SERVICES
In case the vehicle suffers some damage, repairs can only be made by prior arrangement with the lessor.
- The lessee can hire the following services:
- CDW - covers all damages caused to the vehicle in event of an accident, with the lessee being subject to pay a variable excess according to the type of vehicle and in accordance with the amount mentioned on the form which is part of this same contract;
- Super CDW - covers all damage to the vehicle (except damages on tires, locks and windows) and total or partial theft, not being the lessee liable to pay any deductibles or being subject to payment or reduced deductible;
- PAI - personal accident covers the for the passengers (excludes the driver) driver up to 1.500,00€. (one thousand and five hundred euros) in case of illness or hospitalization and 15.000,00€ (fifteen thousand euros) in case of death or disability;
- SPI - Theft insurance covers damages to tires, locks and windows/plastics of the vehicle, not being the lessee liable to pay any deductible.
- PERSA coverage: for loss of key; change tyres; keys inside the vehicle; lack of battery or dead battery caused by the lights being left on; door open or radio on; towing in case of lack of fuel or wrong type of fuel.
- The lessee undertakes, in the event of an accident, to take the following procedures:
- To inform the lessor and the Police 112 of any accident, theft or any other issues, within 24 hours;
- Obtain the names and addresses of persons involved and witnesses;
- Not leave the vehicle without taking the appropriate measures to protect and safeguard the same;
- Not take any responsibility or plead guilty in case of accidents which can result in liability for the lessor;
- Immediately contact the rental company providing it with a detailed accident report including accident declaration raised by the police.
- Only the lessee and/or authorized drivers can benefit from the coverage of the CDW, Super CDW, PAI, SPI and PERSA.
- Even if the lessee subscribes the Super CDW coverage, all damages arising from the misuse of the vehicle, are of his sole responsibility.
- In case of accident/damages due to: over speeding, negligence, driving under the influence of alcohol, narcotic drugs or consumption of any product that reduces driving ability The lessee will be responsible for: all repair costs and compensation for the time stoppage of the vehicle involved, even if Super CDW and/or CDW has been subscribed: for injuries caused or likely to be caused by the lessee beyond the rental period, being the lessee the sole responsible. Burned clutch is not covered by Super CDW and /or CDW, SPI, PAI, and PERSA.
- The vehicle is only covered by Super CDW and/or CDW during the period agreed on the contract, unless there is an extension of the contract in accordance with these general conditions, declining the lessor any liability for injuries caused or likely to be caused by the lessee beyond the rental period, being the lessee the sole responsible.
- Burned clutch is not covered by Super SDW and/or CDW, SPI, PAI and PERSA.
- PAYMENTS
- The lessee is expressly obliged to pay to the lessor the amounts in due for this contract as soon as it is requested, namely:
- The price payable for the rental of the vehicle, depending on the rental period and its mileage calculated according to the rate specified in the contract;
- Any and all costs related to the elimination of the excess, personal cover, collision cover, collision and rollover, theft coverage and any other costs incurred in accordance with the rates contained in the particular conditions of this contract;
- All taxes and fees levied on the rental of the vehicle, or the amount fixed by the lessor for reimbursement of such taxes;
- All Taxes and fees as: damage, tolls, fines, less fuel, or other costs levied on the rental of the vehicle, or the amount fixed by the lessor for reimbursement of such taxes;
- Any invoice not paid when due shall be increased by interest at maximum rate permitted by law.
- In case of accident the lessee shall pay to cover administration costs to the respective process 350,00€, plus VAT.
- The lessee, to ensure the fulfilment of the obligations under the contract, shall deposit in debit on the credit card, the amount referred to in the rental agreement, expressly authorizing the lessor to fill the credit card and charge the amount due.
- ADMINISTRATIVE FEES
Should the lessor be notified as a result of an offense or unlawful conduct committed by the lessee, to uniquely identify the same, the lessee is obliged to pay an administrative fee of 25,00€ (twenty-five euros) plus VAT, by information provided to those entities.
- AGREED DOMICILE
The parties agree that the addresses given in the contract are the ones to use for any contacts, especially to the purpose of notifications.
- INFORMATION AND CLARIFICATIONS
The lessee acknowledges that all clauses of this agreement have been timely and expressly communicated and explained; received the Car Document (DUA) and the Insurance Document in hand. And that it was aware of them by signing this contract.
- PERSONAL DATA AND SECURITY/PRIVACY POLICY RGPD
- Pursuant to the regulation RGPD - 2016/679 of the European Parliament of 27 April 2016.The lessee have read and agree to the general car rental conditions, as signature in the rental agreement:
- The lessee must provide their personal information for identification purposes, expressly authorizing the lesser, YES CAR hire-Auto rent VI Lda. to process the data computer processing.
- The lesser is the entity responsible for the processing if Personal Data supplied under the contract.
- in terms of item c) of article 6 of the RGPD personal data may be transmitted to third parties whenever it is necessary to ensure the compliance with legal obligations, namely judicial authorities, criminal police organs, tax and customs authorities and regulatory entities.
- Personal data may only be treated for other purposes, against holder consented to the lesser.
- the lesser maintain reasonable physical, electronic, and procedural safeguards to protect personally identifiable data about you from loss, misuse and unauthorized access, disclosure, alteration and destruction, for the necessary period of provision of the services, invoicing and fulfilment of legal obligations. As part of those precautions, we seek to protect personally identifiable data about you through technologies designed to safeguard the data. We restrict access to personally identifiable data about you to those employees we determine need to know that information for us and our licensees to provide services to you.
- The lessee, at all times have the right to: access to data within the limits of the contract and the RGPD; change and oppose the respective data processing; decide on the automatic data processing; withdraw the consent; request that their data be deleted and exercise their personal rights under current legislation.
- In case of withdrawal of consent, the legitimacy of the data treatment carried out previous to the date is not compromised.
- In the terms of the RGPD, the data subject has the right to be notified, if a violation of their personal data becomes susceptible to a high risk to rights and freedoms.
- Personal data may be transmitted to co-partners providing services to the lesser, whenever such services imply communication of data contained in the rental agreement.
The lessee acknowledges that the vehicle is equipped with a geolocation device (GPS) that can be activated in case of contract breach.Not included in the insurances conditions: the key, damages inside the car, underneath and roof of the car, or due to driver negligent or off road use; or under the influence of alcohol, drugs any other type of medications that negatively affect driving or damages from deliberate violation of the terms and conditions; or accidents caused: by over speeding or caused by cell phone use, or accidents not involving another vehicle by negligence of the driver (e.g. denting the car while parking in a private place, reversing in a private parking, driving on the wrong side of the motorway, driving the car in to water, cell phone use, driver negligence ...). This agreement is construed in accordance with the laws of Portugal, where this agreement be signed and that both parts agree to submit themselves to the courts of the city of Portimão.
DISCLAIMER
YES CAR hire-Powered by AR VI reserve the right to alter or change the conditions on our webpage, confirmation email or cancellations, without prior notice.
THEREFORE, IN ANY CASE, NEITHER YES CAR HIRE-ARVI NOR ITS OFFICERS, DIRECTORS, EMPLOYEES WILL BE LIABLE TO THE CONTRACTING PARTY FOR ANY AMOUNTS NOR FOR ANY ACTIONS, LAW SUITS OR CLAIMS RELATED TO ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE DAMAGES (SUCH AS LOSS OF BUSINESS, LOSS OF PROFIT) ARISING OUT OF OR IN CONNECTION WITH THE RENTAL OR THE USE OF ANY VEHICLE WHEHER THE ACTION IS BASED ON CONTRACT OR IN TORT. YOU WILL INDEMNIFY AND HOLD YES CAR HIRE-ARVI HARMLESS FROM ALL CLAIMS, LIABILITIES, DAMAGES, LOSSES OR EXPENSES ARISING OUT OF THE RENTAL AND/OR THE USE OF THE VEHICLE.
INSURANCE EXPLAINED
Partial Cover (included at the car rental price)
With the Partial Cover, you are covered for third party liability. You can also have limited damage and theft protection. It covers the majority of the costs, however you are liable for an excess up to € 3750. When you pick up your car, you need to leave a security deposit using your credit/debit card. If the car is damaged or stolen, the car hire company will retain the costs from your deposit.
Full Cover Insurance
With Full Cover Insurance, you get the benefits of the Partial Cover (including cover of third party liability) plus a full insurance coverage and a drop by 50-75% of your security deposit.
If your car is damaged or stolen, you need to call the Police 112 and request the Police a report: Auto Ocorrência. Unlike car brokers we will do insurance claims, not you
It covers you for tyres, damage to windows, mirrors and wheels.
The renter achknowledges the importance of taking photos/videos of the vehicle at collection, before leaving the station. Only the images taken at that time are considered valid evidence of the car's condition.
Be sure to bring a credit/debit card in the driver's name, along with a credit limit sufficient to cover the excess/deposit, and call us if you have any problems when you reach the car hire supplier service desk.
Night 23h00-08h00 - SOS Road Assistance
Between 23h00 and 08h00
In case you need road assistance. Please call 00351210443723
(call to the national landline network)